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At Pertemps,
The average salary for:

Customer Service Administrator
in East Midlands is
£23,750

Salary Ranges for this role

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JOB DESCRIPTION

A Customer Service Administrator plays a crucial role in supporting the customer service department by handling administrative tasks, managing customer records, and ensuring smooth communication between the company and its customers. This role involves a combination of administrative duties and customer interactions.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Maintain accurate and up-to-date customer records in the customer relationship management (CRM) system..
  • Update customer information, including contact details, preferences, and interactions..
  • Respond to customer inquiries and concerns through various channels, including emails, phone calls, and chat..
  • Ensure timely and professional communication with customers..
  • Provide administrative support to the customer service team, including data entry, document preparation, and filing..
  • Assist in organizing and maintaining departmental records and documents..
  • Process customer orders, returns, and exchanges in accordance with company policies..
  • Collaborate with relevant departments to ensure efficient order fulfilment..
  • Assist in resolving customer issues by coordinating with the appropriate departments and providing necessary information..
  • Escalate complex issues to higher levels as needed..
  • Prepare and maintain reports on customer service activities, including key performance indicators (KPIs) and customer feedback..
  • Generate reports for management to assess departmental performance..
  • Collect and compile customer feedback to identify trends and areas for improvement..
  • Convey customer insights to relevant teams for continuous enhancement of services..
  • Coordinate and schedule appointments or services for customers as required..
  • Ensure accurate documentation of appointment details..
  • Ensure compliance with company policies, procedures, and service standards..
  • Uphold ethical standards and maintain customer confidentiality..
  • Collaborate with other members of the customer service team to share information, insights, and best practices..
  • Participate in team meetings and training sessions..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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